Privacy Policy

GenshinStuff (“Genshin Stuff”, “we”, “us”, or “our”) is committed to the safety and protection of our customer’s information. This privacy policy explains how we collect, use, and protect your personal information and how you can request access, correct, portability, or deletion of such information.

If you have any questions about our privacy policies, please contact us at shelley@genshinstuff.com. By providing your personal information to GenshinStuff, you signify your acceptance of the Terms of Use and agree that GenshinStuff may collect, use, and disclose your personal information as described herein.

Scope

This Privacy Policy applies to our shopping website and all related services, features, and products. This policy does not apply to any third-party websites or services that may be linked to or from our website. We encourage you to review the privacy policies of those third-party websites or services to understand their data collection and use practices.

Information We Collect

• Personal information: Information that can identify you as an individual, such as your name, email address, and phone number.
• Payment information: Credit card or other payment card information.
• Purchase history: Information about your transactions, including what you bought and when.
• User-generated content: Reviews, comments, and other content you create on our website.
• Usage data: Information about how you use our website, such as pages you visit and time spent on our site.
• Device information: Information about the devices you use to access our website, such as device type, operating system, and browser type.
• Geolocation data: Your IP address and information about your location.
• We may collect and store public social media information about GenshinStuff and private social media information sent directly to GenshinStuff.

How We Collect This Information

We collect information from you in several ways, including:

• Information you provide: We may collect information directly from you when you create an account, make a purchase, complete a form, or otherwise interact with our website. The information we collect may include your name, email address, phone number, payment information, and other personal or demographic information.
• Cookies and similar technologies: We may use cookies, web beacons, and other similar technologies to collect information about how you interact with our website. Cookies are small data files that are stored on your device when you visit our website. They enable us to remember your preferences and customize your experience. We may also use cookies to track your activity on our website, such as pages you visit, links you click, and time spent on our site. You can choose to disable cookies in your browser settings, but doing so may limit your ability to use certain features of our website.
• Analytics tools: We may use analytics tools, such as Google Analytics, to collect information about how you use our website. These tools collect information such as your IP address, browser type, device type, and pages you visit. We use this information to analyze trends, administer our website, and improve our services.
• Social media and other third-party platforms: We may collect information from social media platforms and other third-party platforms that you use to interact with our website, such as Facebook or Instagram. For example, if you log in to our website using your Facebook account, we may collect information from your Facebook profile, such as your name and email address.
• Publicly available personal information: We may collect public information, including any which you have shared via a public platform, online or media.

How We Use Your Information

We may use the information we collect from you for various purposes, including:

• To process your orders and provide you with our services.
• To personalize your experience on our website and to tailor our offerings to your interests and preferences.
• To communicate with you about your orders, account, and promotions.
• To improve our website and services, and to conduct research and analysis.
• To comply with legal requirements and enforce our policies.

We may also use your information for other purposes that are consistent with the context in which it was collected or with your consent. We will not sell, rent, or lease your information to third parties without your permission, except as described in this privacy policy.

Please note that we may use anonymous, aggregate data for any purpose, including marketing, advertising, and research. Such data does not identify individual users and cannot be used to contact or target you.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service providers: We may share your information with our service providers, such as payment processors, shipping companies, and marketing agencies, who need the information to provide services on our behalf.
• Business partners: We may share your information with our business partners, such as third-party sellers, affiliates, and other companies with whom we collaborate.
• Legal requirements: We may share your information in response to a subpoena, court order, or other legal request. We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.
• Corporate transactions: We may share your information in connection with a merger, acquisition, or sale of all or a portion of our assets, or in the event of bankruptcy.

We may also share anonymous, aggregate data with third parties for any purpose, including marketing, advertising, and research.

We take reasonable steps to ensure that our service providers and business partners protect your information and use it only for authorized purposes. However, we cannot guarantee the security of your information when it is in the hands of third parties.

Your Rights

As a user of our website, you have certain rights regarding the information we collect and how we use it. These rights may include:

• Access: You have the right to request access to the information we hold about you, subject to certain limitations and exceptions.
• Correction: You have the right to request correction of the information we hold about you if it is inaccurate or incomplete.
• Deletion: You have the right to request deletion of the information we hold about you, subject to certain limitations and exceptions.
• Restriction: You have the right to request restriction of the processing of your information, subject to certain limitations and exceptions.
• Objection: You have the right to object to the processing of your information, subject to certain limitations and exceptions.
• Portability: You have the right to receive the information we hold about you in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

To exercise any of these rights, please contact us at Email. We will respond to your request as soon as reasonably practicable and in accordance with applicable law.

Please note that we may need to verify your identity before processing your request, and that we may not be able to fulfill your request if it would result in a violation of our legal obligations or the rights of others.

We take reasonable measures to protect the security of your information and to prevent unauthorized access, use, or disclosure. We use a variety of technical, administrative, and physical safeguards to protect your information, including:

• Access controls: We limit access to your information to authorized personnel who need the information to perform their duties.
• Secure storage: We store your information on secure servers and systems that are protected by firewalls and other security measures.

Despite our efforts to protect your information, no security measures are perfect or impenetrable. We cannot guarantee the security of your information and we are not responsible for any unauthorized access to or use of your information that is beyond our control.

You can help protect your information by taking steps such as using a strong, unique password for your account, logging out of your account when you are finished using our website, and keeping your contact information up to date.

If you suspect that your information has been compromised or if you have any concerns about the security of your information, please contact us via the contact form.

Children’s Privacy

We do not knowingly collect information from children under 13 and we do not want it. We will take steps to delete it if we learn we have collected it.

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us via the contact form. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

Changes to Our Privacy Policy and Practices

We may update this Privacy Policy from time to time to reflect changes in our information practices. We will post any revisions on this page and indicate the effective date of the latest version. Your continued use of our website after any changes to this Privacy Policy will constitute your acceptance of the updated policy. We encourage you to periodically review this page for the latest information on our privacy practices.